Partially Degraded Service

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Welcome to the Ciptex status page. Here you'll find real-time updates on the availability and performance of our platform and services. If you experience any issues, please contact our support team. Subscribe to updates to be notified of any incidents or scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Twilio Degraded Performance
Twilio Messaging Channels Operational
Twilio Sync Operational
Twilio TwiML Bins Operational
Twilio SMS, Europe Degraded Performance
Twilio Assets Operational
Twilio SMS Operational
Twilio Functions Operational
Twilio Studio Operational
Twilio Speech Recognition Operational
Twilio Voice Insights Operational
Twilio TwiML Operational
Twilio Recording Transcriptions Operational
Twilio TaskRouter Operational
Twilio Flex Application Platform Operational
Twilio Phone Numbers Operational
Twilio Text-to-Speech Operational
Twilio Queue Operational
Twilio Recording Operational
Twilio Conference Operational
Twilio Client Web Operational
Twilio SIP Interface Operational
Twilio Elastic SIP Trunking Operational
Twilio PSTN Operational
Twilio Proxy Operational
Twilio Go Rooms Operational
Twilio Network Traversal Service Operational
Twilio Flex Insights Operational
Twilio Compositions Operational
Twilio Voice, North America Operational
Twilio Voice, Latin America Operational
Twilio Voice, APAC Degraded Performance
Twilio Recordings Operational
Twilio Peer-to-Peer Rooms Operational
Twilio Group Rooms Operational
Twilio Messaging Insights Operational
Twilio Conversations Operational
Twilio SMS, Europe Degraded Performance
Twilio Voice, Europe Under Maintenance
Twilio Voice, Middle East & Africa Operational
Twilio Console Operational
Twilio REST API Operational
Twilio Authy 2FA Operational
Twilio Event Stream Operational
Twilio Verify Operational
Twilio Flex Conversations Operational
Twilio Flex Programmable Chat Operational
Twilio Flex Programmable Voice Operational
Twilio Flex Plugins Operational
Twilio Flex Queue Stats Operational
Twilio Flex Agent Desktop Operational
Twilio Flex Routing Operational
Twilio Intelligence Operational
Twilio Event Streams Operational
Twilio PROGRAMMABLE CHAT Operational
Twilio Voice REST API Operational
Twilio Messaging Services Operational
Twilio ConversationRelay Operational
Race Engage Degraded Performance
Ciptex Zendesk API Operational
Ciptex Email API Operational
Ciptex Form API Operational
Ciptex AI API Operational
Ciptex OpenWrks API Operational
Ciptex Video API Operational
Race Schedule API Operational
Race Plugin API Operational
Race Blacklist API Operational
Race Directory API Operational
Race Outcome API Operational
Race Queue Management API Operational
One Payment Cloud API Operational
Race ESign Degraded Performance
Race AI (Grammer) Operational
One Payment Cloud Operational
Agent Assisted Payments DTMF Operational
Secure Payment Links Operational
Ciptex Cloud Operational
Ciptex CDN Operational
Ciptex Telephony Network Operational
Ciptex NOC General Notifications Operational
Legacy Operational
Twilio RACE / Flex Operational
Twilio Programmable Voice PSTN Operational
Twilio Programmable Messaging Operational
ZenDesk Integration Operational
Twilio Segment Operational
Twilio Programmable Video Operational
SendGrid Operational
SendGrid API Operational
SendGrid SMTP Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid Event Webhook Operational
SendGrid Parse API Operational
Spoke Phone Operational
Spoke Phone Operational
Cloudflare Degraded Performance
Cloudflare Dashboard Degraded Performance
Cloudflare Manchester, United Kingdom - (MAN) Operational
Cloudflare API Operational
Cloudflare API Shield Operational
Cloudflare Containers Operational
Cloudflare DNS Root Servers Operational
Cloudflare Gateway Degraded Performance
Cloudflare Load Balancing and Monitoring Operational
Cloudflare Network Operational
Cloudflare London, United Kingdom - (LHR) Operational
Cloudflare Cloud Network Interconnect (CNI) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 14, 2026

No incidents reported today.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Investigating a Potential Issue
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 11, 15:36 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 11, 15:34 BST

Sep 10, 2026

SSO Login Issues with the Segment App
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 10, 16:42 BST
Update - We are continuing to investigate this issue.
Sep 10, 15:46 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 10, 15:31 BST

Sep 9, 2026

Voice Call Failures from a Subset of Twilio Phone Numbers to Numbers in the United States
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 9, 21:28 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability.

We will provide another update in 4 hours or as soon as more information becomes available.
Sep 9, 21:24 BST
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 19:22 BST
Update - Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States, our team is actively investigating this issue.

We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 18:59 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 9, 18:53 BST

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Voice call failures from a subset of Twilio phone numbers to Switzerland
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 5, 23:05 BST
Monitoring - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update as soon as more information becomes available.
Sep 5, 16:39 BST
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will update you when more information becomes available.
Sep 5, 13:13 BST
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 5, 08:50 BST
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Twilio engineers are actively investigating this issue.
Sep 4, 23:02 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 4, 22:08 BST

Sep 4, 2026

Delayed or failed email delivery to Microsoft sender addresses
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 4, 22:11 BST
Monitoring - Emails to Microsoft business mailboxes are being accepted again, with new notifications going through normally.

The emails held up during the incident are still being sent out by our provider, which reports around 40% of them left to deliver. Until that backlog is cleared, recipients may still receive notifications with a delay. Nothing is lost, and you do not need to send anything again.

We will provide a further update once the backlog is fully delivered.
Sep 4, 16:47 BST
Identified - This issue has been identified by our suppliers delivery providers, and they are in contact to find a resolution for this issue. Personal Microsoft accounts (outlook.com, hotmail.com, live.com) are not affected, and no other email provider is impacted. This issue is specific to Microsoft 365 and Exchange Online business mailboxes.

Due to the nature of the fault, the supplier is unable to commit to a firm resolution time. We're tracking progress closely with our providers.

Once the issue clears, we'll confirm whether emails held since this morning are delivered automatically or need to be resent.

We will provide an update within the next hour, or as soon as one is made available to us.
Sep 4, 13:49 BST
Update - Some emails sent to Microsoft-hosted addresses (Outlook, Hotmail, Live and Microsoft 365) are arriving late or not at all.

The suppliers own delivery tracking shows that every email is still being accepted by their sending providers, so the problem appears to occur after that hand-off. They are investigating with them to confirm the cause. Emails to all other providers are unaffected.

No action is required on your side.

We will post a new update as soon as we know more, and we are sorry for the disruption this is causing.
Sep 4, 13:42 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 4, 13:41 BST

Sep 3, 2026

Twilio - Voice Call Failures from Twilio Phone Numbers to Multiple Countries
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 3, 14:54 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 3, 14:54 BST
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 12:54 BST
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 12:30 BST
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 11:29 BST
Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 11:08 BST
Update - We are continuing to investigate this issue.
Sep 3, 11:07 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 3, 11:02 BST

Sep 2, 2026

Intermittent E-Signature Failures
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 2, 16:23 BST
Monitoring - The provider is reporting that they have not observed any further errors, and QES signatures are completing normally.

We are currently confirming with the provider that the root cause has been definitively resolved.

We will keep monitoring the service closely and will send a final update once we have this confirmation.
Sep 2, 15:56 BST
Update - We are aware of intermittent failures affecting the identity verification step of Qualified Electronic Signature (QES) for new signers. If you experience an error, refreshing and retrying the signature usually resolves it. Signers who already have an existing signing wallet are not affected.

This is linked to an upstream identity provider issue; we're monitoring closely and will update as more information becomes available.
Sep 2, 15:34 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 2, 15:32 BST
SMS Delivery Delays from Twilio to H3G United Kingdom
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.
Sep 2, 09:00 BST
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 17:29 BST
Identified - Our customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom.

The cause has been identified, and we are working to resolve the issue.

We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 14:17 BST
Twilio - Increase in 502 HTTP Responses for REST API and Console
Resolved - The issue with 502 Errors appearing when accessing Console or making REST API Calls has been resolved and is operating normally at this time.
Sep 2, 09:00 BST
Update - Twilio engineers have identified and issue where Customers may experience 502 Errors when accesing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 17:53 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 1, 17:51 BST

Sep 1, 2026

Investigating a Potential Issue
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 1, 17:49 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 1, 17:48 BST
Voice Call Failures between Twilio and Multiple Networks in Multiple Countries
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 1, 16:43 BST
Update - We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability.

We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 12:41 BST
Update - We are continuing to monitor for any further issues.
Sep 1, 10:53 BST
Monitoring - We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 10:39 BST
Update - We are continuing to investigate this issue.
Sep 1, 08:55 BST
Investigating - Our customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue.

We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 08:53 BST
Firebase Outage Impacting Notification Delivery for Twilio Customers
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Sep 1, 14:07 BST
Monitoring - We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery.

This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available.
Sep 1, 13:14 BST
Update - Twilio are experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery.

This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users.

Our teams are actively monitoring the situation and we will provide an update in 1 hour as more information becomes available.
Sep 1, 12:44 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Sep 1, 12:40 BST

Aug 31, 2026

Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United Kingdom
Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Aug 31, 15:28 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 24 hours or as soon as more information becomes available.
Aug 30, 08:54 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 10 hours or as soon as more information becomes available.
Aug 29, 23:12 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 16 hours or as soon as more information becomes available.
Aug 29, 12:42 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 8 hours or as soon as more information becomes available.
Aug 29, 03:12 BST
Update - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 4 hours or as soon as more information becomes available.
Aug 28, 23:07 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 21:54 BST
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 20:23 BST
Update - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 19:19 BST
Monitoring - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.
Aug 28, 15:25 BST
Update - Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

The Twilio team has identified the cause, and is working to resolve the issue.

We will provide another update in 16 hours or as soon as more information becomes available.
Aug 28, 08:02 BST
Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 27, 21:59 BST
Update - Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

The Twilio team has identified the cause, and is working to resolve the issue.

We will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 15:46 BST
Identified - Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

The Twilio team has identified the cause, and is working to resolve the issue.

We will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 13:54 BST
Update - We are continuing to investigate this issue.
Aug 27, 12:48 BST
Update - Our customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 12:47 BST
Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Aug 27, 12:45 BST
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